John Patterson
Atlanta
Community Member AuthorContact John Patterson
John is a sought after speaker and consultant on the topics of creating consistently great customer experiences that drive customer loyalty and growing business by creating, leading and sustaining extraordinary service. He is the co-author of three books with Chip Bell including the award winning international best seller Wired and Dangerous; How Your Customers Have Changed and What To Do About It, the national best seller Take Their Breath Away: How Imaginative Service Creates Devoted Customers and Customer Loyalty Guaranteed: Create Lead, and Sustain Remarkable Customer Service. John has appeared live on ABC and Fox Business. He speaks regularly on the “The Small Business Advocate Show” with Jim Blasingame and is a member of Jim’s “Brain Trust”. His articles have appeared in Leadership Excellence, Sales & Service Excellence, Assisted Living Executive, Energy World, Customer Relationship Management, Incentive Magazine, SBusiness, Quality Digest, Customer Service Excellence, and M World.
He is founder and President of Progressive Insights a member of the Chip Bell Group. He has over 30 years of executive leadership experience in the hospitality, business services, real estate and financial services industries. John served as a Supply Officer in the U. S. Navy and holds a graduate degree in business from the Darden School at the University of Virginia as well as a B.S. in Business Administration from The Citadel.
His consulting practice specializes in helping organizations effectively implement and manage the complex culture change required for service innovation and effectively delivering great customer experiences that drive loyalty, advocacy and growth. He has successfully completed engagements in a variety of industries including the healthcare, financial services, public transportation, senior living, insurance, quick service restaurant, utility, trade show management, wholesale auto auction, retail, technology, hospitality, commercial construction, real estate, education and business services industries.
He has served as consultant or trainer to such organizations as McDonald's Corporation, Dow AgroSciences, Eli Lilly, Popeyes Louisiana Kitchen, Inc., Rollins, Inc., Allstate Insurance, Manheim, Banco Popular, Turner Construction Company, The Arbor Company, Sodexo, Banco Continental, The Jacob Javits Convention Center, Freeman Companies and Texas Instruments.
We work with large and small businesses as well as non profit organizations on service quality, customer loyalty, creating customer centric cultures, employee engagement, mentoring, leadership startegic and business planning.
Our work includes the following services:
- Customer service strategy development and implementation
- Customer service assessments
- Customer intelligence programs
- Customer forensic studies
- Customer loyalty culture initiatives
- Service vision dvelopment and implementation
- Crafting effective customer service dashboards
- Developing and implementing effective organizational service standards and behaviors
- Service leadership alignment
- Strategic Planning
- Balanced scorecard development and implementation
- Teambuilding
- Executive coaching
- Process design and improvement
Partial list of John’s Clients:
Admin America
Allegro Senior Living
Allgood Pest Solutions
Allstate Insurance Company
American Public Transportation Association
Angelica
Ansley Golf Club
Atlanta Cycling
Avyve
Banco Continental de Panama
Banco de Finanzas S.A. (Nicaragua)
Banco General
Banco Popular
Beef Jerky Outlets
Cannon Company
ClubCorp, USA
College Board
Compass Bank
Cousins Properties
Cox Enterprises
Dow AgroSciences
EDiS Company
ELANCO (Division of Eli Lilly)
Elavon
First Bank & Trust
FLEETCOR Technologies
Freeman Companies
General Growth Properties
HomeTeam Pest Defense
Hospitality Risk Controls
Humphries & Company
Institute for Management Studies
Jacob K. Javits Convention Center
Jasper
Kaiser Permanente
Lucas Group
Manheim
McDonald's Corporation
Navy Federal Financial Group
Northeast Utilities
Olmsted Medical Center
One Beacon Insurance
Orkin
Pegasus Solutions
Popeyes Louisiana Kitchen
Project Management Institute
Raymond James
Rollins, Inc.
SEPTA
Southern California Edison
Subway
Terry College of Business, The University of Georgia
Texas Instruments
The Arbor Company
The Citadel
The National Hispanic University (Laureate International Universities)
TravelCLICK
turnerboone
Turner Construction Company
Vantage Specialty Chemicals
Vistage
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