Mark David Jones is currently the president of Small World Alliance, leading a team of former Disney leaders to help corporations achieve business excellence. Before this venture, his 26-year career with the Walt Disney Company involved numerous leadership roles, including being responsible for customer service, creativity and innovation, and leadership initiatives. In recognition of his contributions, he was nominated for Disney's highest corporate accolade, the Partners in Excellence Award. Jones' business transformation work with dozens of Fortune 500 companies is showcased in his book Lead with Your Customer: Transform Your Culture and Brand into World-Class Excellence, published by ASTD Press.